Orders:
1. How can I place an order on Satyanarayan Cloth Stores' website?
You can place an order by browsing our product catalog, selecting the items you wish to purchase, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
2. Can I modify my order after placing it?
Yes, you can modify your order within 24 hours of placing it by contacting our customer service team. Please have your order number handy for quick assistance.
3. How can I track my order status?
Once your order is shipped, you will receive an email with the tracking number and a link to track your order. You can also track your order status in the 'My Orders' section of your account on our website.
4. What should I do if I receive a wrong or damaged item?
If you receive a wrong or damaged item, please contact our customer service team within 3 days of delivery. We will arrange for a replacement or refund as per our policy.
5. Is there a minimum order value?
No, there is no minimum order value required to shop at Satyanarayan Cloth Stores. You can order as little or as much as you like.
Shipping & Returns:
1. What are the shipping charges?
Shipping charges vary based on your location and the total weight of your order. You can view the shipping charges at the checkout before finalizing your order.
2. How long does it take for my order to be delivered?
Delivery times vary depending on your location. Typically, orders are delivered within 5-7 business days. You will receive an estimated delivery date when you place your order.
3. Do you offer international shipping?
Currently, we only ship within India. We are working on expanding our shipping services to international locations soon.
4. What is your return policy?
We accept returns within 3 days of delivery, provided the items are unused, unworn, and in their original packaging with all tags intact. Please visit our Returns page for more details.
5. How do I return an item?
To return an item, log into your account, go to 'My Orders,' select the order you wish to return, and follow the instructions for initiating a return. We will arrange for a pickup from your location.
Payment:
1. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular mobile wallets like Paytm and Google Pay.
2. Is it safe to use my credit/debit card on your website?
Yes, it is safe. We use SSL encryption to ensure that your payment information is secure and protected.
3. Can I pay using Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) as a payment option. Please note that COD is available only for certain locations and may incur an additional handling fee.
4. How can I use a discount code or gift card?
You can apply a discount code or gift card at the checkout page. Enter the code in the 'Promo Code' field, and the discount will be applied to your order total.
5. What should I do if my payment is declined?
If your payment is declined, please check your payment details and try again. If the issue persists, contact your bank or payment provider. Alternatively, you can choose a different payment method to complete your purchase.